THINKMD Data Privacy Policy

Effective Date: April 10, 2020

We believe everyone has a right to their data. 

When you use our software tools, you’re entrusting us with your health and your information. By using our software tools, users are agreeing to THINKMD’s Privacy Policy. We work to deliver the highest-quality health information while protecting you and your information. This Privacy Policy is meant to help users understand what information we collect, why we collect it, how it is used, and how we protect it.

Our guiding principles around user information are:

  • Transparency
  • Security
  • Democracy

What products are covered in this policy?

THINKMD offers clinical decision support products for a wide range of users, from frontline health workers to consumers. Users of THINKMD’s consumer products are covered in this Privacy Policy, specifically: 

Am I SickTM: This clinical assessment tool is distributed by Mondia Media for expecting parents and new parents with young children. The tool is currently offered in South Africa by Vodacom.

THINKMD COVID-19 Screening & Education Tool: In response to the COVID-19 pandemic that began in late 2019, THINKMD released a COVID-19 screening and education tool. The platform is being distributed by an expanding list of partners globally.

What information do we collect?

User-Generated Information: From the direct use of our software tools, users input a range of demographic information and data related to medical history, symptoms, and select vital sign data. Specific information we collect can include: language, age, gender, exposure to sickness, pre-existing conditions (heart disease, diabetes, lung disease), fatigue, recent fever, coughing, coughing duration, shortness of breath or difficulty breathing, chest tightness or pain, sore muscles, confusion, headache, sore throat, runny nose, diarrhea, and vomiting.

Software-Generated Information: Based on user-generated information entered into our tools, THINKMD’s clinical assessment software generates a risk assessment across an expanding list of diseases and clinical conditions. In addition to user-generated information such as age, we also collect the clinical risk assessment generated by our software.

Device-Generated Information: THINKMD also collects information from the device being used to access our software. That information can include: geolocation, device type and model, operating system, browser, time of encounter, user behavior (e.g. drop-off rates, etc.), offline or online access, and IP address.

Partner-Generated Information: In some cases, where technical or commercial partners are used to distribute THINKMD software tools, THINKMD may be provided user information from those partners. That information can include: mobile phone numbers, encrypted user identification numbers, user demographics, and user preferences (e.g. language).

Why are we collecting your information – How is it used?

To deliver quality health information: Our clinical assessment software utilizes the information provided by a user in order to generate and deliver health information that supports a user in making accurate health decisions.

Maintain & improve our software tools: We use information collected from users to confirm and monitor the performance of our software and the quality of assessments we deliver to users. We also use user information to continually improve our software products over time.

Improve population health: The aggregated user information we collect through our software contains important, novel and timely data regarding the health of a population over time, health trends, and disease outbreaks. We use aggregated user data for research purposes that include population health analysis, outbreak surveillance, predictive disease modelling, and other research topics. We also use this data and related research outputs to inform governments, health officials, and international health organizations regarding population health, disease surveillance and predictive disease modelling in an effort to inform public health response efforts.

Who has access to your data? 

Any sharing of user information will only be for the purposes of improving our technology and improving health outcomes. In order to protect user information when we share data, THINKMD takes the following precautions before sharing any identifiable information with stakeholders:

  • THINKMD will meet with the stakeholder to describe the data set being collected and ensure they are properly informed on the scope and limitations of the available data.
  • THINKMD will enter discussions with stakeholders to determine public health and research questions that the data will be used for and to discuss and determine how it will be shared and with what authorized entities. THINKMD will at this time provide the stakeholders a data dictionary and a list of the data elements that are acquired. We will work with the stakeholder to provide the data and analytics required to answer key public health questions and not individual health questions.
  • THINKMD will also require a signed data use agreement giving rights to the individual users and stakeholders who provided and acquired the data through use of our technology, so that data elements will not be used inappropriately, particular with respect to the protection of individual privacies and rights.  

Current List of Stakeholders able to access data:


How do we protect your information?

THINKMD is committed to keeping your information safe. We maintain high privacy standards and follow international regulations regarding collection and use of an individual’s data. We use advanced systems with security and privacy protocols to protect user information.

THINKMD requires each employee to follow standard privacy practices for securing data.

 Will this policy change?

THINKMD will change this Privacy Policy over time. We will always update our Privacy Policy here and indicate the date of that update.  Policy changes will be made only to strengthen transparency, privacy, or to improve health outcomes.


We strive to make this system as strong and transparent as possible. If you have suggestions about additional steps we can take to protect the information of our users, we would love to hear from you.

If you have any questions about this Privacy Policy, please contact us at