THINKMD Privacy Policy

Welcome to the website (“Site”) of THINKMD, Inc. (“THINKMD”, “we,” “us,” or “our”). THINKMD’s mission is to eliminate preventable deaths by combining next-generation digital clinical intelligence logic with mobile technology in order to dramatically increase global primary healthcare capacity and improve access by decentralizing the healthcare delivery paradigm.

THINKMD offers clinical decision support software tools for a wide range of users, from healthcare workers using our software tools with their patients or other individuals on behalf of an entity (a “Healthcare Worker User”) to consumers using our software tools. We refer to such software tools, our mobile applications and other related services as “Software” in this Privacy Policy.

This Privacy Policy applies to our processing of personal information we collect about you when you use and interact with our Software that displays or links to this Privacy Policy, either as an Healthcare Worker User or a consumer, and to the processing of personal information collected from or about visitors to our Site. “You” or “your”, as used in this Privacy Policy, refers to the individual to whom personal information relates.

This Privacy Policy is meant to help you understand what personal information we collect from or about you in connection with your use of the Site or the Software, why we collect it, how it is used and shared, how we protect it, and your choices concerning our data practices.

Before using our Software or submitting any personal information to us, please review this Privacy Policy carefully and contact us if you have any questions. By accessing or using our Site or Software and/or submitting any personal information to us, you agree to the practices described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not access the Site or otherwise use our Software.

Our guiding principles around your information are:

• Transparency
• Security
• Democracy

THINKMD collects the following types of information, some of which may, alone or in combination with other information, identify or relate to you (“personal information”):

Users of Our Software:

• User-Generated Information: We collect information voluntarily provided by you when you use our Software. This includes a range of demographic and personal information and data related to your medical history, symptoms, phone numbers and select vital sign data, for example language, age, gender, exposure to sickness, pre-existing conditions (heart disease, diabetes, lung disease), fatigue, recent fever, coughing, coughing duration, shortness of breath or difficulty breathing, chest tightness or pain, sore muscles, confusion, headache, sore throat, runny nose, diarrhea, and vomiting. If you are a Healthcare Worker User, we may collect your user ID input into the Software, information about your location and the entity on behalf of whom you are using the Software.

• Software-Generated Information: Based on user-generated information entered into our Software, the Software generates a risk assessment across an expanding list of diseases and clinical conditions. In addition to user-generated information (described above), we also collect the clinical risk assessment generated by our Software.

• Device-Generated Information: When you use or interact with our Software, we may receive certain information about your use or interactions with the Software, including through the use of cookies and similar technologies (please read the “Cookies” section below). For example, we may monitor the number of people that use the Software, peak hours of visits, which page(s) are visited, the domains our visitors come from (e.g., google.com, yahoo.com, etc.), and which browsers people use to access the Site or Software (e.g., Chrome, Firefox, Microsoft Internet Explorer, etc.), location, and navigation pattern. In particular, the following information from the device being used to access our Software is created and automatically logged in our systems: device type and model, operating system, browser, time of encounter, user behavior (e.g. drop-off rates, etc.), offline or online access, phone number and IP address. Moreover, if you have enabled location services for the Software on your mobile device, we may collect your precise location information based on city, state, zip code, country, latitude and longitude. We may also derive your approximate location from the IP address of your mobile device.

• Information Collected when Interfacing With Third Party Services: Our Software might interface with third party services or applications capturing images, such as pictures of diagnostics tests.

• Partner-Generated Information: In some cases, where technical or commercial partners are used to distribute the Software, THINKMD may be provided user information from those partners. That information can include: mobile phone numbers, encrypted user identification numbers, clinical information, user demographics, and user preferences (e.g. language). We may combine this information with information we collect through other means described above. This helps us to update and improve our data records.

Visitors to Our Site:

• Personal Information that You Provide: We collect personal information that is provided by you when you visit the Site or our social media pages and request information about our products and services, or sign up on our Site to receive THINKMD emails. While you decide the type of data that you wish to submit, this typically includes your name and email address.

• Automatically Collected Data: When you visit, use and interact with the Site, we may receive certain information about your visit, use or interactions. For example, we may monitor the number of people that visit our Site, peak hours of visits, which page(s) are visited on our Site, the domains our visitors come from (e.g., google.com , yahoo.com , etc.), and which browsers people use to access and visit our Site (e.g., Firefox, Microsoft Internet Explorer, etc.), broad geographical information, and Site-navigation pattern. In particular, the following information is created and automatically logged in our systems:

• Log data: Information that your browser automatically sends whenever you visit the Site (“log data”). Log data includes your Internet Protocol (“IP”) address (so we understand which country you are connecting from when you visit the Site), browser type and settings, the date and time of your request, and how you interacted with the Site.
• Cookies: Please see the “Cookies” section below to learn more about how we use cookies.
• Device information: Includes name of the device, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
• Usage Information: We collect information about how you use our Site, such as the types of content that you view or engage with, the features you use, the actions you take, and the time, frequency and duration of your activities.

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Site and the Software, and enhance your experience when you use the Site and the Software. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. For information on Google Analytics’ cookies expiration, read here. You can prevent your data from being collected by Google Analytics on our Site and the Software by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser at the following link: Google Analytics Opt-out Browser Add-on.

You can control whether your computer or device will allow cookies. To do so, consult your browser settings, which generally can be found in the “help” section on the browser toolbar. Please refer to this section for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off. Please see the links below for guidance on how to modify your web browser’s settings on the most popular browsers:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Apple Safari

Please note that if you set your browser to disable cookies or other technologies, you may not be able to access certain parts of the Site or parts of the Site or the Software may not work properly.

Our Site currently does not respond to “Do Not Track” (“DNT”) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will describe how we do so in this Privacy Policy.

We use the personal information we collect, described above, as follows:

Deliver quality health information: Our Software utilizes the user-generated information provided by you in order to generate and deliver health information that supports you in making accurate health decisions, and recommend when you, your family member, or your friend should seek medical care.

Maintain & improve our Software: We use the information collected from users to support, operate, maintain and monitor the performance of our Software and the quality of assessments we deliver to users. We also use such information to continually improve our software products over time.

Send you promotional information: If you sign up on our Site to receive THINKMD emails, we will use your email address to contact you to tell you about products or services we believe may be of interest to you. You may opt out of receiving such emails by following the instructions contained in each promotional email we send you. In addition, if at any time you do not wish to receive future marketing communications, you may contact us at thinkmd@thinkmd.org. If you unsubscribe, you will no longer receive such communications but we may continue to contact you to respond to your requests or in connection with other administrative matters.

Improve population health: The user information we collect through our Software contains important, novel and timely data regarding the health of a population over time, health trends, and disease outbreaks. We use aggregated user data for research purposes that include population health analysis, outbreak surveillance, predictive disease modelling, and other research topics. We also use this data and related research outputs to inform governments, health officials, and international health organizations regarding population health, disease surveillance and predictive disease modelling in an effort to inform public health response efforts.

Respond to your inquiries, comments, feedback, or questions, and send administrative information. If you contact us in connection with the Site or the Software, we will use your contact information to respond to your inquiries, comments, feedback, or questions. We may also use your contact information to send administrative information to you regarding the Site or the Software (including following up with you in connection with your experience with our Software), and changes to our terms, conditions, and policies.

Ensure safety and security: We may use your personal information to detect and prevent fraud, criminal activity, or misuses of our Site, Software or Terms and Conditions, and to ensure the security of our IT systems, architecture, and networks.

Protect our legitimate business interests and legal rights: We may use your personal information to comply with legal obligations and legal process and where we believe it is necessary to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or other third parties.

With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above.

In certain circumstances we may share your personal information with third parties without further notice to you, unless required by the law, as set forth below:

Stakeholders. We may share your personal information with selected stakeholders for the purposes of improving our technology and improving health outcomes or other business purposes, including public authorities, governments, health ministries, healthcare delivery organizations, philanthropic organizations, and research institutions.

Vendors and Service Providers: To assist us in providing the Site and our Software, meeting business operations needs, and performing certain services and functions, we may share personal information with vendors and service providers, including providers of hosting services, cloud services, and other information technology services providers; email communication software; and web analytics services. Pursuant to our instructions, these parties will access, process, or store personal information in the course of performing their duties to us.

Business Transfers: If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of all or a portion of our assets, or transition of service to another provider (collectively a “Transaction”), your personal information and other information may be shared in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.

Legal Requirements: If required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Site or Software, or the public, or (v) protect against legal liability.

THINKMD is committed to keeping your information safe. We maintain commercially reasonable technical, administrative, and organizational measures to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free.

Please contact us at thinkmd@thinkmd.org if you need to change or correct your personal information.

Our Site, the Software and our business may change from time to time. As a result we may change this Privacy Policy over time. When we do we will post an updated version of our Privacy Policy on this page and indicate the date of that update, unless additional notice is appropriate or required by law. By continuing to use our Site, the Software or otherwise providing us with personal information after we have posted an updated Privacy Policy, or notified you by other means if applicable, you consent to the revised Privacy Policy and practices described in it.

We strive to make this system as strong and transparent as possible. If you have suggestions about additional steps we can take to protect the information of our users, we would love to hear from you.

If you have any questions about this Privacy Policy, please contact us at thinkmd@thinkmd.org.