Barbra Marden, a Vermont local, will lead THINKMD’s new Partner Success Program. As the Partner Success Team Leader, Ms. Marden brings extensive customer success experience and critical skills to the role including project management, team leadership and development and organizational agility.
The program is expected to enhance and solidify THINKMD’s current and future partnerships, developing healthy partner relationships, improving training, evaluating and meeting partner needs, building trust and transparency and supporting the onboarding of new partners. Ms. Marden will be working closely with current team members to evolve processes, leverage experiences and introduce new support mechanisms across THINKMD platform offerings.
Ms. Marden has a 17-year career in Healthcare and Customer Success Management, having worked with Critical Access Hospitals across the USA serving rural communities, through an Electronic Healthcare Record (EHR) company. She holds an Associate Degree in Management Information Systems (MIS), a Bachelor of Science in Business Administration and a Masters of Public Administration (MPA).
Born and raised in Uganda, Ms. Marden says, “I saw firsthand the need for communities to obtain access to healthcare and I am very impressed by the THINKMD solution and mission in this field. I am hoping to make it easy for our partners to implement our solution and provide an outstanding customer experience through their journey.”
Chris Powell, CEO of THINKMD says, “At THINKMD, we are continuing the evolution of our scale and commitment to our service and our partners’ success. Barbra’s appointment is a huge step forward in this, helping us to build out our Partner Success Program, while bringing a wealth of knowledge and experience to the role. This supports our commitment to a partner lifecycle experience that creates premium value as we continue to drive digital solutions.”
Ms. Marden adds, “We want to make sure we are continuing to provide support to our partners. I aim to build strong relationships, demonstrating our value and care.”
If you have questions for Barbra, you can reach out to her at bmarden@thinkmd.org.